Frequently Asked Questions

Quick answers for customers, vendors and riders.

What can I order on Lethela?

You can browse township favourites such as kota, chips, burgers, wings, braai, mogodu and breakfast items, plus groceries from approved participating vendors.

How do vendors join Lethela?

Vendors apply online, submit business details, trading location, category, operating hours and readiness information. Stores only go live after approval and commercial terms are confirmed.

Can riders apply online?

Yes. Riders can apply through the rider page and receive follow-up from operations after review.

How do I track my order?

After checkout you receive an order reference. Use it on the tracking page to see status updates and, where available, rider movement on the map preview.

Which areas are currently served?

Lethela serves active delivery zones shown during checkout, starting with Klipfontein View and expanding across more South African townships.

How does Lethela handle alcohol?

The live Liquor category is restricted to customers aged 18 or older. Only approved vendors with a current licence may list liquor, checkout requires age confirmation, and the rider must verify acceptable ID at delivery.

Are prices and delivery fees shown before I pay?

Yes. Customers should see item prices, delivery fees and any manual-quote limits before completing checkout. Vendor commercial pricing is not public and is only available to approved vendors.

What happens if something is missing or wrong?

Contact support quickly with the order reference, phone number and photos if useful. Depending on the issue, Lethela may arrange a correction, replacement, credit, partial refund or full refund.