What can I order on Lethela?
When approved vendors are available in your area, you can browse township favourites such as kota, chips, burgers, wings, braai, mogodu and breakfast items, plus groceries from participating stores.
Frequently Asked Questions
Quick answers for customers, vendors and riders.
How do vendors join Lethela?
Vendors create a simple account, then complete business, location, operating-hours, banking, document and product details in the private dashboard. Stores only go live after approval and commercial terms are confirmed.
Can riders apply online?
Yes. Riders create a simple account, complete personal, vehicle, banking and document details in the private dashboard, and receive dispatch access only after Lethela approval.
How do I track my order?
Use the order reference and the phone number entered at checkout. Lethela then opens a signed tracking link so that a reference alone cannot reveal order, location or rider information.
Which areas are currently served?
Lethela starts with Klipfontein View. The marketplace clearly shows pre-launch, pilot or public-delivery status according to the approved vendors, products, riders and completed proof orders available in the area.
How is the delivery fee calculated?
Delivery is R10 per road kilometre, with a R10 minimum. The full delivery fee goes to the assigned rider. Google road routing is used where available, with a clearly labelled conservative estimate only as a fallback.
How does Lethela handle alcohol?
The Liquor category is restricted to customers aged 18 or older. Only approved vendors with a current licence may list liquor, checkout requires age confirmation, and the rider must verify acceptable ID or refuse delivery.
Are prices and delivery fees shown before I pay?
Yes. Customers see item prices, the calculated delivery fee, any rider tip and manual-quote limits before completing checkout. Public vendor and rider pilot pricing is also available on the Pricing page.
What happens if something is missing or wrong?
Open a support case quickly with the order reference, phone number and evidence link where useful. Depending on the issue, Lethela may arrange a correction, replacement, credit, partial refund or full refund.