Good questions, short answers. For customers, vendors and riders.
Lethela is a South African delivery marketplace built for township businesses. You order food, groceries and everyday essentials from approved local stores, and Lethela riders bring the order to your door. Lethela is open in Klipfontein View, Midrand.
Lethela runs the delivery. An approved Lethela rider collects your order from the store and brings it to your address, so stores do not need their own drivers.
When approved vendors are available in your area, you can browse township favourites such as kota, chips, burgers, wings, braai, mogodu and breakfast items, plus groceries from participating stores.
Vendors create a simple account, then complete business, location, operating-hours, banking, document and product details in the private dashboard. Stores only go live after approval and commercial terms are confirmed.
Yes. Riders create a simple account, complete personal, vehicle, banking and document details in the private dashboard, and receive dispatch access only after Lethela approval. Rider registration is free.
Yes. Riders keep the full delivery fee for every delivery they complete, plus every tip.
No. Every order is placed and paid online at checkout with Ozow instant EFT, so there is no cash to handle at the door. You do not need an account to order.
Use the order reference and the phone number entered at checkout. Lethela then opens a signed tracking link so that a reference alone cannot reveal order, location or rider information.
Lethela is open in Klipfontein View, Midrand. The homepage shows the approved stores that deliver to your area.
Not yet. Lethela delivers in Klipfontein View, Midrand, and plans to add more township areas over time.
Yes. Lethela is a South African delivery app built for townships. It lists local kasi stores such as spaza shops, kota takeaways and grocery sellers, and Lethela riders deliver to your door. It is open in Klipfontein View, Midrand.
A kota is a South African township favourite: a quarter loaf of bread, hollowed out and filled with chips and fillings such as polony, russian, cheese, egg, atchar and sauce. You can order kota from local stores on Lethela.
Delivery is worked out from the road distance between the shop and your address, and you see the exact fee before you pay. The full delivery fee goes to the assigned rider. Google road routing is used where available, with a clearly labelled conservative estimate only as a fallback.
The Liquor category is restricted to customers aged 18 or older. Only approved vendors with a current licence may list liquor, checkout requires age confirmation, and the rider must verify acceptable ID or refuse delivery.
Yes. Customers see item prices, the calculated delivery fee, any rider tip and manual-quote limits before completing checkout. Once you sign in, you can also see the full vendor and rider pilot pricing on the Pricing page.
Open a support case quickly with the order reference, phone number and evidence link where useful. Depending on the issue, Lethela may arrange a correction, replacement, credit, partial refund or full refund.
Use the Contact page or the WhatsApp button on the website, or email support@lethela.co.za. Have your order reference ready if your question is about an order.